Интервью с гостем, который прожил в нашем отеле больше чем 1 ГОД!

Повторный приезд в наш отель клиентов является для нас самым ценным критерием высокого качества, так как это означает, что такие гости по достоинству ценят наши стремления, наши постоянно совершенствуемые услуги и предлагаемые новые услуги, благодаря которым клиенты с удовольствием вновь к нам возвращаются.

Следующие строки – это не просто разговор. Это слова, наполненные опытом, собственными впечатлениями и оценками, которые мы чрезвычайно ценим. Мы выражаем большую благодарность нашему гостю, госпоже Ольге Пылаевой из Москвы, которая является одним из двух гостей отеля «Carlsbad Plaza», которые провели в нашем отеле, в общей сложности, невероятных 365 дней, что представляет собой, в общей сложности, один год их жизни.

 

Впервые Вы приехали к нам 12 декабря 2006 года, через неполных полгода после открытия отеля. Сохранились ли у Вас еще какие-то воспоминания?
Самые приятные! Я была от всего в восторге. От самого вида отеля, от его прекрасных интерьеров и от отличного качества услуг, касающихся лечения, питания и курортных СПА-процедур.

Что повлияло на Ваше решение и в свой следующий приезд вновь остановиться в нашем отеле?
Мне очень понравился вежливый и дружелюбный подход персонала, я также по достоинству оценила и высокий уровень работы врачей, медсестер и остальных сотрудников отеля.

Есть ли у Вас в отеле свои любимые места?
Да, конечно! Мне нравится сидеть под элегантной люстрой на диване на третьем этаже и слушать чарующие звуки фортепьяно в то время, как на заднем плане в лобби-баре таинственно пылают языки пламени в камине.

Вы приезжаете к нам регулярно уже 9 лет, чувствуете ли Вы улучшение состояния своего здоровья, помогает ли Вам лечение у нас?
Я чувствую огромное улучшение! И буду и дальше приезжать только в отель «Carlsbad Plaza» – это самый лучший из всех отелей, и в нем работают самые лучшие и искренние люди.

Если бы Вас на один день назначили генеральным директором отеля, что бы Вы сделали?
Я бы собрала всех вместе - персонал и гостей отеля, и сказала бы: «Улыбайтесь, дамы и господа, улыбайтесь друг другу, жизнь так прекрасна! Жизнь нам дана только одна, другой уже не будет!!!»

 

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